This set has ten original questions, ordered from easier to harder, covering all five lessons in technology, quality and sustainability. Questions 1 and 2 practise technology and process change, 3 to 5 quality, 6 and 7 environmental claims, 8 and 9 trade-offs, and 10 the 2027 course check.
Write each answer on paper first, with working. Then open the worked answer and compare. All businesses are fictional, and the figures are made up for practice.
Technology and process change
1. Sri Jus Segar in Alor Setar presses juice by hand: 8 glasses take 10 minutes. An electric press makes 8 glasses in 4 minutes. How many minutes are saved when 96 glasses are made?
Show answer
96 ÷ 8 = 12 lots of 8 glasses.
By hand: 12 × 10 = 120 minutes.
By machine: 12 × 4 = 48 minutes.
Saving: 120 − 48 = 72 minutes.
2. A machine costs RM5,400. After running costs, it gives a net saving of RM450 a month. (a) How many months to recover the cost? (b) State one reason the real payback might be longer.
Show answer
(a) 5,400 ÷ 450 = 12 months.
(b) For example, the saving only arrives if the machine is used as planned, and the firm may also pay for training or repairs, which the figure does not include. Any reason tied to the case is acceptable.
Quality assurance and inspection
3. Classify each as inspection or quality assurance. (a) A supervisor tests every finished jar for leaks. (b) A firm approves its ingredient suppliers, trains staff and records the oven temperature in every batch.
Show answer
(a) Inspection: it checks finished products and removes the faulty ones.
(b) Quality assurance: it manages suppliers, people and process stages to prevent faults.
4. A batch has 600 cakes. Before a quality assurance system, 24 are rejected. After, 9 are rejected. Each reject wastes RM3.50. Find (a) both reject rates and (b) the saving per batch.
Show answer
(a) Before: 24 ÷ 600 = 0.04, which is 4%. After: 9 ÷ 600 = 0.015, which is 1.5%.
(b) Waste before: 24 × 3.50 = RM84. Waste after: 9 × 3.50 = RM31.50. Saving: 84 − 31.50 = RM52.50 per batch.
5. Kilat Dobi in Alor Setar gets complaints of shrunk clothes. The cause is that new staff set the wrong washing temperature. The owner proposes checking every garment at the counter. Is this the right response? Explain.
Show answer
Checking at the counter is inspection. It would find the damage after it has happened, and the clothes are already shrunk.
Quality assurance fits better here because the cause is at an earlier stage. The owner could train the new staff and add a temperature check before each wash. A balanced answer adds that this takes staff time, but it prevents the damage and the complaints.
Environmental claims
6. A firm says its new box uses “20% less cardboard”. The old box used 120 g and the new box uses 96 g. (a) Is the claim accurate? (b) Name one thing the evidence does not show.
Show answer
(a) Reduction: 120 − 96 = 24 g. 24 ÷ 120 = 0.20, which is 20%. The claim is accurate on these figures.
(b) For example, whether the cardboard is recycled, whether the box is still strong enough for delivery, or whether the weight was measured by an independent party. Any gap tied to the case is acceptable.
7. The greener box in question 6 costs RM1.80 each. The old box cost RM1.50. (a) What is the percentage rise in cost per box? (b) For 5,000 boxes a month, what is the extra cost?
Show answer
(a) Rise: 1.80 − 1.50 = RM0.30. 0.30 ÷ 1.50 = 0.20, so the cost rises by 20%.
(b) 5,000 × 0.30 = RM1,500 a month.
Trade-offs without invented numbers
8. Bakti Segar Sdn Bhd in Johor Bahru can buy a delivery van for RM60,000, with running costs of RM1,100 a month and a driver paid RM1,900 a month. Or it can outsource deliveries for RM3,200 a month. (a) Compare the monthly costs. (b) How long would it take the van’s monthly saving to repay its price? (c) What does this suggest?
Show answer
(a) Van: 1,100 + 1,900 = RM3,000 a month. Outsourcing: RM3,200 a month. The van is RM200 a month cheaper.
(b) 60,000 ÷ 200 = 300 months, which is 25 years.
(c) On cost alone, buying the van is hard to justify, since the saving is small compared with the price. The firm might still prefer a van for control over delivery times, but the case would need to give evidence for that.
9. A student writes: “Buying the van will increase customer satisfaction by 15%, so it is the right choice.” Explain what is wrong and rewrite the sentence.
Show answer
The 15% is not in the case, so it is an invented statistic.
A better version: “The van may improve delivery reliability because the firm controls the schedule, but the case gives no figure for this. The firm should check how often outsourced deliveries are late before deciding.”
The 2027 course check
10. Aiman in Seremban will sit Business in 2027. His friend says “the 2027 course removes half the old topics”. List three steps Aiman should take.
Show answer
-
Ask his exam centre which course code he is entered for, since the centre handles entries.
-
Open the matching Cambridge syllabus page (0264 is identified for first assessment in 2027) and read the topic list for his exam year.
-
Compare his notes with that list, and date them with the code and year. The friend’s claim is not evidence until it is checked on the syllabus page.
If you got these wrong
| Error you made | Go back to |
|---|---|
| Time or payback calculation wrong, or the answer said “faster” with no process | Explain how a technology changes a process |
| Called end-of-line checking quality assurance, or the reject rate was wrong | Distinguish quality assurance from inspection |
| Accepted a claim without recalculating, or missed what the evidence leaves out | Assess a stated environmental claim using evidence |
| Used a number that is not in the case, or gave a one-sided judgement | Compare operational trade-offs without fake statistics |
| Assumed the 2027 course changes everything, or nothing | Check whether a new 2027 requirement applies to the learner |
Keep a note of each error type in the mistake log and retest queue, then retry a fresh version of the question a few days later. The cash versus profit bridge and the ratios tool give extra practice with payback thinking and percentages.
When the same slip keeps appearing, it helps to have someone read your working. Our teachers do this in online one-to-one Business tuition.